FAQs
Need help?
View our most frequently asked questions
UK Digital Company has technology expertise that enables global brands to hit the ground running

What’s included in a UK Digital Company subscription?

A UK Digital Company subscription includes software licenses, access to technical and customer support services, and new versions of the software as they are released.

We offer annual subscriptions and many customers choose to subscribe for multiple years.

How many people can use a single UK Digital Company Professional subscription?

Everyone who uses UK Digital Company Professional needs to have a subscription.

This number can be specified during the ordering process and is displayed within the caption in the product.

What comes with UK Digital Company Enterprise Edition for ERP System subscription?

UK Digital Company Enterprise Edition subscriptions include software licenses, access to technical and customer support services, and new versions of the software as they are released.

We offer annual subscriptions and many customers choose to subscribe for multiple years.

Does the license include technical support?

Yes, support is provided free of charge to all users via our Support Center.

What payment methods are accepted?

We always require payment in advance of delivery. Our payment methods include credit card, PayPal, wire transfer, and check.  For any requirement or questions, you can email us at info@ukdigitalcompany.com or send us your message through OnLive chat.

What is the lead time between paying for an order and receiving the software?

If you pay online using your credit card or PayPal, your order will normally be fulfilled automatically in real time. A small number of orders may be subject to manual review and will take longer to fulfill. However, if you pay using wire transfer or check, we will normally fulfill your order within one working day upon receiving your payment.

Are there any reseller discounts available?

Sorry, we do not offer any reseller discounts that is because compared to other tools, UK Digital Company is priced extremely competitively. We prefer to keep our headline price low and charge the same to everyone.

Can I have a reseller quotation?

Quotations are valid for 90 days. If you are ordering a renewal or adding a user to a license please email us at info@ukdigitalcompany.com and we will send you a quotation. 

How much does it cost a reseller to add a new user to a UK Digital Company license or an agent to a UK Digital Company Enterprise Edition license?

The cost of adding a new user or agent is calculated pro rata according to the number of days remaining on the license. So, if you add a new user or agent halfway through an annual license period, the cost of adding the user or agent will be half the cost of an annual license.

How do I buy or order as a reseller?

We are happy to sell through any reseller. You do not have to be listed on our website.

You can generate a quotation for UK Digital Company by entering the details on the contact us form.

However, if you are renewing a license or adding a new user or agent for an existing customer account please email us at info@ukdigitalcompany.com and we will send you a quotation or invoice from which you can pay online.

How is the software delivered?

When your order is completed, for instance, for new customer accounts, we will send a confirmation email that includes login information. For orders relating to existing accounts (e.g., renewals, adding users or agents to a license) a confirmation email is sent. The software and license key can be downloaded from the customer’s account. Additionally, you can specify whether the license download details are sent to you or directly to your end customer or to both you and the customer’s end.

Is there any sales tax?

If you are outside the EU, we do not charge you sales tax. If you are in a business within the EU and outside the UK, we can sell to you without charging VAT, given if you provide your VAT number when ordering. Otherwise, your order will be subject to VAT. In all cases, you will be advised during the ordering process whether your order is subject to VAT or not. 

Send us Requirement

    Still Need Help?

    Contact Us for more details

    Our Contacts
    We’re here to help you

    We’d love to hear about it. Take five minutes to fill out our  form so that we can get to know you and understand your requirement.

    Visit us daily:

    # 71-75, Shelton Street, Covent Garden

    Phone us 24/7:

    +44 7577 109223

    Mail us 24/7:

    info@ukdigitalcompany.com